```

                 ______                      _    _      _           _           _    
                |  ____|                    | |  | |    | |         | |         | |   
                | |__ __ ___   _____  ___   | |__| | ___| |_ __   __| | ___  ___| | __
                |  __/ _` \ \ / / _ \/ _ \  |  __  |/ _ \ | '_ \ / _` |/ _ \/ __| |/ /
                | | | (_| |\ V /  __/ (_) | | |  | |  __/ | |_) | (_| |  __/\__ \   < 
                |_|  \__,_| \_/ \___|\___/  |_|  |_|\___|_| .__/ \__,_|\___||___/_|\_\
                                                          | |                         
                                                          |_|                         
             
```
<br><img src="https://travis-ci.org/ladybirdweb/faveo-helpdesk.svg?branch=master">&nbsp;<img src="https://img.shields.io/badge/License-OSL-blue.svg">&nbsp;<a href="https://gitter.im/ladybirdweb/faveo-helpdesk" target="_blank"><img src="https://badges.gitter.im/ladybirdweb/faveo-helpdesk.svg"></a>&nbsp;<a href="https://styleci.io/repos/34716238"><img src="https://styleci.io/repos/34716238/shield" alt="StyleCI" height="19px"></a>&nbsp;<a href="http://squizlabs.github.io/PHP_CodeSniffer/analysis/ladybirdweb/faveo-helpdesk/index.html" target="_blank"><img src="http://squizlabs.github.io/PHP_CodeSniffer/analysis/ladybirdweb/faveo-helpdesk/grade.svg" height="20px"></a>&nbsp;<a href="https://scrutinizer-ci.com/g/ladybirdweb/faveo-helpdesk/?branch=master" target="_blank"><img src="https://scrutinizer-ci.com/g/mverma16/faveo-helpdesk/badges/quality-score.png?b=master" height="20px"></a></br>

Faveo Helpdesk provides Businesses with an automated Helpdesk system to manage customer support. 

The word Faveo comes from Latin which means to be favourable. Which truly highlights vision and the scope as well as the functionality of the product that Faveo is. In today’s competitive startup scenario customer retention is one of the major challenges. Handling client query diligently is all the difference between retaining or losing a long lasting relationship. The company is driven with passion of providing tools for managing consumer queries for strategic insights and helping companies take those decisive decisions.

Faveo has been integrated with multiple platforms and new features being added each month.

Faveo can be customised according to requirement and we do undertake such request. 

Flavors of Faveo
--------------------------
  * Faveo Help Desk Community Edition – Free, Open source edition
  * Faveo Help Desk Freelancer - Free version with features available in Faveo Enterprise Edition for two agents
  * Faveo Help Desk Enterprise Edition – Paid version with many advance features and integrations
  * Faveo Service Desk - Paid version for IT Assest management
  
[View complete comparision list of all flavors of Faveo to select the most suitable solution for your business](https://www.faveohelpdesk.com/pricing/)

Faveo Documentation
--------------------------
  * <a href="https://github.com/ladybirdweb/faveo-helpdesk/wiki" target="_blank">Faveo user Manual</a>
  * <a href="https://github.com/ladybirdweb/faveo-helpdesk/wiki/API-Documentation" target="_blank">Faveo API Documentation</a>
  * <a href="https://github.com/ladybirdweb/faveo-helpdesk/wiki/Faveo-Event-List" target="_blank">Faveo Event List</a>
  * <a href="https://github.com/ladybirdweb/faveo-helpdesk/wiki/Faveo-Plugin-creation-guide" target="_blank">Faveo Plugin creation guide</a>

Requirements
--------------------------
To run Faveo your host just needs a couple of things:

  * PHP Version: 8.1+
  * Database: MySQL 8.0.x or MariaDB 10.6.x
  * Web Server: Apache / IIS / Nginx
  * PHP Extensions: Imap, Mbstring, Mcrypt, OpenSSL, PDO, Tokenizer, XML, Zip
  * Web Server Extension: Pretty URLs or Search Engine Friendly URLs have to be enabled in your web server configuration

Installation Guide
--------------------------
The installation steps for Faveo Community is same as that of Faveo. Please refer to our <a href="https://docs.faveohelpdesk.com/" target="_blank">Installation Guide</a> here.

Faveo Web Hosting
--------------------------
<a href="http://www.store.ladybirdwebhost.com/" target="_blank">Ladybird Web Host</a> Offers hosting with minimum requirement to host Faveo web application. Faveo has been tested on Ladybird Web Host servers &amp; works very well in their server environment. All web hosting packages offered by Ladybird Web Host come with 30 day money back gurantee.</p>

Credits
--------------------------
  * Laravel Framework
  * Admin LTE Theme

Website
--------------------------
Visit our website for more information on services offered by us <a href="http://www.faveohelpdesk.com/" target="_blank">www.faveohelpdesk.com</a>

YouTube Channel
--------------------------
Find demo, installation, configuration, tutorial videos on our channel <a href="https://www.youtube.com/channel/UC-eqh-h241b1janp6sU7Iiw" target="_blank">here</a>

Road Map for Community Edition
--------------------------
See what all features are going to be part of upcoming releases <a href="http://www.faveohelpdesk.com/faveo-helpdesk-road-map" target="_blank">here</a>

Faveo Community
--------------------------
Join Faveo discussion group and stay tuned to latest updates.<br/>
  * Join us on <a href="https://www.linkedin.com/groups/8429668" target="_blank">LinkedIn</a>
  * Join us on <a href="https://join.slack.com/t/faveocommunity/shared_invite/enQtNDU0NTcxNTA0ODIwLTAzN2VkNDhjMDFmNGJmNmUwYTkxYzE4OGI3ZDUyZGQ2ZDY5NjU2YmY4ZjU3YWNlNTA3N2JkOTk1ZmNiM2ZlY2U" target="_blank">Slack</a>

Support the community edition
--------------------------
If you are using our product and want to support us <a href="https://github.com/ladybirdweb/faveo-helpdesk/wiki/Support-the-community-edition" target="_blank">Click here</a>

Language translate
--------------------------
Help us translate Faveo into your native language <a href="https://github.com/ladybirdweb/faveo-helpdesk/wiki/Help-in-language-translate" target="_blank">Click here</a><br/>
We are following Laravel <a href="https://laravel.com/docs/9.x/localization">localization</a> module, you can create language file in your branch and send a pull request.

Contributing
--------------------------
Create your own fork of Faveo master repositoray and use <a href="https://github.com/nvie/gitflow">git-flow</a> to create a new feature. Once the feature is published in your fork, send a pull request to begin the conversation of integrating your new feature into Faveo. Please see the <a href="https://github.com/ladybirdweb/faveo-helpdesk/blob/master/CONTRIBUTING.md">contributing guidelines</a> before sending pull requests.

Error Reporting
--------------------------
Faveo uses [Bugsnag](https://www.bugsnag.com/) to monitor application stability in production enviroment. It helps us to provide bug fixes and feature updates after analyzing the logs and crash reports for the application. **If you are customizing the application under development environment, we request you to disable this error reporting.** It will allow us to ignore the errors occurred during your development cycle and we can focus more on the exceptions/bugs occuring in live system of other users of Faveo community. It can be easily disabled from "Error logs and debugging" option in admin panel or by updating your app environment to development in `.env`.

You can still report the issues on our [Github Issue page](https://github.com/ladybirdweb/faveo-helpdesk/issues) by providing proper information about the changes you are trying to implement. We assure you that Faveo community will help you and your customization can be a part of Faveo application if it follows our contributing guidelines.

# Security Policy

## Supported Versions

Check mark versions are supported with security patches.

| Version | Supported          |
| ------- | ------------------ |
| 2.0.3   | :white_check_mark: |
| 2.0.2   | :x: |
| 2.0.1   | :x: |
| < 2.0   | :x: |

## Supported Updates

Security updates will be released once in a month. If it's high priority, we will make it twice a month

## Reporting a Vulnerability

Please report (suspected) security vulnerabilities to support@faveohelpdesk.com. You will receive a response from us within 48 hours. If the issue is confirmed, we will release a patch as soon as possible depending on complexity but historically within a few days.


Help
--------------------------
Visit the <a href="https://github.com/ladybirdweb/faveo-helpdesk/issues">issue</a> page. And if you'd like professional help commercial support is available, email us through the <a href="http://www.faveohelpdesk.com/contact-us/">contact form</a>.



Follow Us
--------------------------
<a href="https://www.facebook.com/faveohelpdesk" ><img src="http://www.faveohelpdesk.com/wp-content/uploads/2016/12/fb.png" /></a> <a href="https://twitter.com/faveohelpdesk" ><img src="http://www.faveohelpdesk.com/wp-content/uploads/2016/12/twitter.png" /></a> <a href="https://www.linkedin.com/showcase/faveohelpdesk/" ><img src="http://www.faveohelpdesk.com/wp-content/uploads/2016/12/linkedin.png" /></a> <a href="https://www.youtube.com/channel/UC-eqh-h241b1janp6sU7Iiw" ><img src="http://www.faveohelpdesk.com/wp-content/uploads/2016/12/youtube.png" /></a> 
